Thursday April 03, 2008 Kudos to Apple for their customer support...
I've been an official WFH employee at Sun since Dec07. I usually set up my "office" at home at my kitchen table with my comfy office chair and my Sun supplied Mac PowerBookG4 which has been trucking along since 2005Last Friday I spent the day over in Mtn View with my colleague upgrading the OS on the laptop to Leopard. All was going well until....
We finished the install and successfully migrated the backup data from my portable HD (just to ensure we didn't lose any data in the upgrade). But what's this, we see that one of my memory slots that has a DIMM in it is showing a "failed" message. Uh-Oh! We install a new memory dimm as a test to see if we are dealing with a dimm failure or a memory slot failure. We reboot and the laptop temporarily recognizes the dimm and then, poof, it's gone again. Failure again! Dead(??) memory dimm (or at least we think it's dead)!! We put the old one back in, reboot the computer and while the system is slower, we see an error message indicating that we have to restart the computer. Double Uh-Oh! We try to restart and keep hitting that same error message. One time we even saw a grey bar going across the grey apple that shows up upon boot up.
It's sick, and wouldn't you know this, the AppleCare protection plan on in expired on 03-Mar-08. Upon recommendation from my manager (okay, he has some good ideas!), I took it into my nearest Apple store for a look over. Given the symptoms I was seeing, they think my logic board may be the problem. When I asked about how much it would cost to repair so I could give my manager the estimate, they said it wouldn't cost anything and they were willing to stretch out the AppleCare coverage.
YAAAAAYYYYYYYY!!!! Thanks Apple!!! They won't cover the memory if it ended up getting fried in this episode but heck, memory is much cheaper than a brand new Mac laptop!
( Apr 03 2008, 01:50:44 PM PDT ) Permalink
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