I've just read George Olsen's article Making Personas More Powerful: Details to Drive Strategic and Tactical Design; superb content and new ideas that seem grounded in broad experience.

Also on the Boxes and Arrows site, there are plenty of HCI-related articles, including more practical ideas on personas, usability studies, and user's mental models.

Not only is the quality high and the noise level low, but the articles have a standard style and layout that makes them easy on the eye - it's well worth setting some time aside to browse the other topics too. (2004-10-15 10:43:30.0) Permalink