OpenOffice.org User Survey Data from 11-12/2008

I have uploaded the data from the current OpenOffice.org User Survey. It includes 160981 responses from November 1 to December 18, 2008. 116313 are full responses and 44668 are not completely filled out responses. Survey language is English only.

Please find the Calc spreadsheet here:
http://wiki.services.openoffice.org/wiki/Image:OOoUserSurvey2008.ods

We will have a deeper look at the data to get answers for our OOo personas we will use for project Renaissance next year.

Best regards,

Frank

tags: experience renaissance usability user

Comments

HolgA said:

Thanks for publishing the data. To be honest I'm surprised and very pleased about the high number of responses.
Question 13 is very interesting. Many people think that the actual usage of OOo must be way much higher than the download numbers tell us because OOo comes pre-installed with most GNU/Linux distributions. As we can see it's basically correct to say that but we can also see that this number is rather small compared to the direct download or other ways of distribution. Even more people seem to get their OOo copy from a Magazine CD than by a GNU/Linux distribution. To bad that there is no question which could give us numbers about the operating system people use (or do I just oversee it?).

Posted by HolgA on December 22, 2008 at 01:00 AM CET #

Frank Loehmann said:

As far as I kow most Linus distros do not have the registration mechanism enabled, which is currently used to link users to the User Survey. Therefore I would like to use a different mechanism to link users to OOo surveys. Hopefully this could be achieved for OOo 3.2.

Best regards,

Frank

Posted by Frank Loehmann on December 22, 2008 at 07:46 PM CET #

HolgA said:

Oh I see. I made a wrong assumption. I learned about the survey from planet.go-oo.org and some news stories (OOo/Linux related). (Obviously I'm a GNU/Linux user.) Therefore I assumed that other people learned about the survey the same way. This means this survey is currently somewhat "MS Windows centric" by design (though unintended) or at least mainly Windows user will answer the questions. In my opinion this is important to know while working with the data.

Assuming that GNU/Linux users are somewhat more informed about technologies I wonder how questions like #19 would be answered. I bet more people would say ODF is important. Anyway, this brings me to the question if the survey shouldn't ask "Do you know what ODF means?" before expecting an answer to question #19?

Qestion #20-23 are also nice. The "No answer" percentage increase is interesting here. I suggest to add a question like "How often to you use Applicatione XYZ?" in your survey.

Posted by HolgA on December 22, 2008 at 09:00 PM CET #

G said:

Question 16 should be replaced with the NET PROMOTER SCORE to determine growth in adoption of application.
http://www.netpromoter.com/site/np/calculate.jsp

Posted by G on December 22, 2008 at 09:57 PM CET #