Monday January 03, 2005

My January Goals

As I've mentioned before, my job at Sun is to represent Sun's end users to IT so that Sun's mobile work force has technology that enables each individual to be highly productive.

I do this by helping to shape, communicate, and implement the IT vision and strategy.

I do this by listening to end users and facilitating the conversation with them so that I really understand and help address issues and concerns and as a result improve the tools we provide.

My ultimate goal is to do this so well that I help improve and shape the products we sell to our customers and the way we deliver those products.

It is my first day of work after a two week break. In think I'll share my specific tactical January goals with you. It will help me focus and I'm sure that some of you will be able to help me be successful.

January Goals

1. Support the team that will make JDS Preview the default SunRay desktop later this month. We have a management review scheduled on the 12th. We still need to get a lot more people running JDS Preview now so that the default change will have little or no impact.

2. Send targeted emails to specific user groups asking them to change to JDS preview and seeking input on any issues. For example, the people who use our Customer Relationship Management system on SunRay used to have a bug that stopped them from running under Gnome but that has been fixed. My goal is for all of them to start running JDS preview.

3. Some groups are still concerned about Gnome bandwidth usage. We have been doing some more testing. We need to address these concerns and get our Global Resolution center running JDS Preview.

4. We need to get a support survey in place so we can measure the quality of the internal support we are providing for Java Desktop System Laptop users. Laptop support was a problem for us when people had to use Windows on their laptops. Now that we are running our own product the support ought to be top notch.

5. I'm participating in a review of our internal calendaring strategy. I need to really get the issues and current user concerns understood and well communicated.

6. We need to execute on a change acceptance plan we are putting together for a change in our Mac support level.

7. Rework the internal Java Desktop System vision and business case to make it even more compelling so that it is ultimately shared by everyone at Sun.