Wednesday March 23, 2005
Wednesday March 23, 2005 I was part of a customer visit today at our executive briefing center. The customer is getting ready to convert to StarOffice. We talked about change acceptance and what we have learned about successful change acceptance for groups moving to StarOffice. The person who was presenting talked about how users feel they own their desktop computers, when of course the computers are corporate assets. At Sun I don't think people feel ownership of the SunRay they use but they certainly feel ownership of the their desktop environment. That is why upgrading to JDS is so traumatic for some people. By the way we are now up to 75% of our Sun Ray users running JDS preview.
But to get back to the customer visit, I used to do a lot of visits and I have always enjoyed them. It is so much fun to work with customers and hear real feedback.
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