Marion's Weblog

Marion's Weblog
My name is Marion Vermazen. I worked at Sun Microsystems up until June 3, 2005. I worked on the IT aspects of Sun's work from anywhere program, iWork. I was also the team lead for the Java Desktop and Solaris 10 at Sun Change Acceptance team.

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Wednesday March 23, 2005

Customer visit

I was part of a customer visit today at our executive briefing center. The customer is getting ready to convert to StarOffice. We talked about change acceptance and what we have learned about successful change acceptance for groups moving to StarOffice. The person who was presenting talked about how users feel they own their desktop computers, when of course the computers are corporate assets. At Sun I don't think people feel ownership of the SunRay they use but they certainly feel ownership of the their desktop environment. That is why upgrading to JDS is so traumatic for some people. By the way we are now up to 75% of our Sun Ray users running JDS preview.

But to get back to the customer visit, I used to do a lot of visits and I have always enjoyed them. It is so much fun to work with customers and hear real feedback.

(2005-03-23 15:49:01.0) Permalink Comments [1]

Comments:

The Windows environment fosters this sense of ownership by the user -- with administrative priviledges, he is the administrator, with the power to add to or destroy his system with or without intent. The Unix philosophy has always been different, and the Sun Ray merely builds on this sense.

Posted by David Mackintosh on March 24, 2005 at 07:05 PM PST #