Friday May 13, 2005

Solaris 10 internal deployment update

I run a Solaris 10 Java Desktop Change Acceptance Review meeting every Friday afternoon. Which means I can give you a Solaris 10 Sun internal deployment status update. As of today 196 Sun machines have been upgrade to Solaris 10. 108 of those are Sun Ray servers. We have had an pretty good response from users reporting issues. I think the production deployment will be very strong because of all our internal user testing. Our biggest problem is that many people in Sun are skeptical about the value of actually filing a trouble ticket so they don't bother. Obviously we can only improve our deployment and the quality of our support if people report problems and if necessary provide feedback when they aren't confident that the problem is understood and properly handled. One tool we have used to capture situations where we don't hear about problems is a feedback alias. That has worked fairly well.

update: I should have made it clear that the numbers of S10 machines above is just for IT managed infrastructure servers. There are probably hundreds if not thousands of desktop and laptop machines running Solaris 10 as well as a lot of application servers.