Sun.com Customer Experience and Stuff: Notes from the Sun.com customer experience team.

For several years, we lived in Jacksonville, Florida. It's a city of big hearts, incredibly friendly people, and a steady rhythm... pulsing to the sound of the ships, trains, interstate, and air traffic that come together in this gateway to the state of Florida. And, stubborn creativity in the face of obstacles... where else would they get the idea of steaming in cruise ships to accommodate for the lack of hotel rooms.

I'm really excited to see the Super Bowl being played out in the "big country town."