Hi DirecTV, I love your service, but there are a couple of customer process issues I'd like to give you my expert advice on.
Today I left my mobile phone number with your customer service reps, and they assured me they would pass my number to your VP of Customer Experience. Well, maybe... because actually they didn't know who the VP of Customer Experience is, but they said they would send my number to "upper management" and someone might get back to me next week. Actually, they didn't know for sure if it would be next week because they didn't know how long it would take to get the message through. Actually, they weren't sure whether anyone was guaranteed to call back, since "upper management" is a different department.
But they said they would try.
So, I await your call, and if I don't get it then it's at least a good test of internal communication processes.
I'll keep you posted!
Technorati Tags: CustomerExperience DirecTV
Tunes: 43: The Curtains: Go Lucky
Today I left my mobile phone number with your customer service reps, and they assured me they would pass my number to your VP of Customer Experience. Well, maybe... because actually they didn't know who the VP of Customer Experience is, but they said they would send my number to "upper management" and someone might get back to me next week. Actually, they didn't know for sure if it would be next week because they didn't know how long it would take to get the message through. Actually, they weren't sure whether anyone was guaranteed to call back, since "upper management" is a different department.
But they said they would try.
So, I await your call, and if I don't get it then it's at least a good test of internal communication processes.
I'll keep you posted!
Technorati Tags: CustomerExperience DirecTV
Tunes: 43: The Curtains: Go Lucky
