Sun.com Customer Experience and Stuff: Notes from the Sun.com customer experience team.

Here's how we're progressing on our project to create Comic-based storyboard templates for web designs. I've put together an example comic book storyboard using StarOffice slides and telling the story of buying ballet tickets from an imaginary web site (actually a real site but I changed the name to protect the guilty).  If you don't already have it, you can download StarOffice or OpenOffice to view and edit the slides.

Slides are a good format because you can print them out and post them on a wall and mark them up, and also share them electronically with colleagues and customers. 

The slides here illustrate one good use of comic storyboards, which is to inject a human element into a design story and thereby show the user experiences more compellingly whether they are good or bad. Other applications include using characters and scenes up front to assist in your design thinking, and testing concepts with customers (see my previous posting). In our spare time, we're developing several characters and scene sets like these to tell stories and help with our design of web experiences on the Sun.com sites.

P.S. Here are some scenes from the storyboard above.













P.P.S. Previous postings on this topic:

• How Customers Can Help You Develop Concepts via Comics
• Examples of Comics in Designing Customer Experiences

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