Sun.com Customer Experience and Stuff: Notes from the Sun.com customer experience team.

We live and work in an environment that requires collaboration.

There are very few things people can do alone these days, especially as design workers. We need to show things to each other, to stakeholders, to customers. Everyone needs to be involved at some level and at some point.

I have a colleague who was interviewed about her Information Architecture & Usability team at the last Information Architecture Summit. She conducts the interview with one of the members of her team. I like that she is a shining example of collaboration-even in the interview. Livia and Austin talk frankly about how their team is successful working within their company.

The interviewer, Christina Wodtke, sums up their top line items for success:

If you are a member of an internal IA, UX, User Experience, Usabilty, Design Research, User Research, etc. team you should keep these principles in mind:

1) learn the language
2) dress better
3) lose the agenda
4) be a resource

Simple and straightforward advice for success.

Listen to the interview >>>