Sun.com Customer Experience and Stuff: Notes from the Sun.com customer experience team.

There is already a kind of disquieting feeling on conference calls about information architecture packages and product suites. Its not so much what's being discussed, as who is discussing it. You see, since yesterday, we are without the angel-on-your-shoulder that is/was our chief Information Architect, Jennifer Bohmbach, and everything seems a bit, well, undetermined. I expect we'll muddle through on gateway designs and aligning solutions concepts with product finding. We might take a good guess at how we categorize our software portfolio in terms of business need and link that back to our core category framework. Someone might even be foolish enough, I mean, clever enough, to take on contextual country/language selection (what do you mean, that's mine? I told you, no more globalization!). But really, it won't be the same.

There's no doubt our loss will be Minnesota's gain and we all wish her and her enormous brain the best in her future endeavours. If eatongolden.com isn't completely re-organized to maximize your potential around social media by next Thursday, I'll eat somebody's hat.

Good luck Jennifer. It was a pleasure.

Tunes: Radiohead: Everything In Its Right Place