NetBeans Support Weblog

How to diagnose/report ide crashes or when the main window disappers?

When the ide crashes or closes without any error messages, the following tools can be used to diagnose the issue:

1. Check the ide log file for any messages and/or stacktraces.

   The log file is [userdir]/var/log/messages.log. (For more info on [userdir] , please take a look at http://blogs.sun.com/NetBeansSupport/entry/directories_in_netbeans_install_user ).

2. Generate a thread dump
3. For jdk related issues, please refer to the jdk diagnostics guide.
4. For server (glassfish,tomcat...) related issues, check the server log files.

If unable to diagnose the problem, file a bug in issuezilla and attach the log file, thread dump etc to the issue. Please remember to attach them (rather than pasting them directly in the bug, since that makes it harder to view the issue); of course it would be nice if only the relevant portions from the log file are pasted in the issue entry, as that would be useful for later searches. (Prior to filing a bug, you can choose to discuss it in nbusers mailing list where it may get resolved).