Paul Andrighetti

The Sun Knowledge Connection (SKC) team is proud to announce the next major update to the Solaris 10 Knowledge Base Pilot.  To try this service out visit:   http://knowledgeconnection.sun.com/sos/home

HIGHLIGHTS OF THIS RELEASE INCLUDE

• Adding Sun specific natural language concepts to our search dictionary
  
• Indexing all Solaris 10 Sun Discussion forums at Sun
  
• Increased the accuracy of the top 200 search results by 30%
• Enabled the Solaris 10 Process Wizard Feature
  
• The following sites or content sources are now being indexed:
• SunSolve, SunAlerts, Patches and Bug Reports
  
• docs.sun.com (118 different S10 PDF manuals)
• opensolaris.org
• supportforum.sun.com
• BigAdmin S10 Hardware Compatibility List
• Solaris 10 Educational Resources, HowTo Guilds, Blueprints and FAQs
• S10 Self-healing knowledge base is also accessible via SKC.  For example, try entering  the following self-healing messages in the search box:
  
• sunos-8000-3v
  
• sunos-8000-1l
  

The Knowledge Connection delivers to YOU the following capabilities:

• Keyword or phrase based search
• Natural Language idea or concept based search
• Search leverages SMI metadata
  
• Full text search of PDF based content
  
• Topic and Category based browsing

All of this is made possible by integrating some very cool technology from InQuira.  InQuira provides Intelligent Natural Language Search, Knowledge Management, Analytics and Customer Experience applications designed to improve customer interactions on the web and in the call centers.

Enjoy!
Paul

In just 5 short weeks, over 1000 users have already tried the Solaris 10 Pilot of the Sun Knowledge Connection.    If you haven't tried it out already take 10 minutes out of your day, give it a spin and then tell us how to make it even better.

Below is a sample of feedback from users of the pilot.  Please keep the feedback coming, because we are listening!

1. 87% of the users surveyed stated that they would recommend the pilot to their peers
2. "Easy to find basic info about Solaris 10. Just started to use it at work."
3. "accurate"
4. "The categories (sidebar). I prefer category based searching."
5. "Layout and lack of clutter."
6. "That it only covers current OS release i.e. Solaris 10 and not something that was obsolete in 1998"

"Rely on the Sun Knowledge Connection to Connection You to Sun's Product Expertise"

This week the Sun Knowledge Connection was released for early access customer testing.  The Knowledge Connection is the newest addition to the Sun Connection suite of products, capabilities and tools aimed at providing the services and information you need—when you need it.  The Knowledge Connection is focused on providing you with highly focused, product specific knowledge.  Our first release of the Knowledge Connection is dedicated to the Solaris 10 Product. 

The Knowledge Connection team scowered Sun's Enterprise and has aggregated the highest value content into the Knowledge Connenction.   In addition to a highly focused knowledge base, the Knowledge Connection also introduces several new state-of-art technologies aimed at providing you the easiest and fastest access to knowledge around.

Over the course of my next several blogs, I'll introduce these technologies and demonstrate how to get the most out of each feature.

For now, whether you are a Solaris 10 user or not, give it a spin and tell us about your experiences.