Paul Andrighetti

The Sun Knowledge Connection (SKC) team is proud to announce the next major update to the Solaris 10 Knowledge Base Pilot.  To try this service out visit:   http://knowledgeconnection.sun.com/sos/home

HIGHLIGHTS OF THIS RELEASE INCLUDE

• Adding Sun specific natural language concepts to our search dictionary
  
• Indexing all Solaris 10 Sun Discussion forums at Sun
  
• Increased the accuracy of the top 200 search results by 30%
• Enabled the Solaris 10 Process Wizard Feature
  
• The following sites or content sources are now being indexed:
• SunSolve, SunAlerts, Patches and Bug Reports
  
• docs.sun.com (118 different S10 PDF manuals)
• opensolaris.org
• supportforum.sun.com
• BigAdmin S10 Hardware Compatibility List
• Solaris 10 Educational Resources, HowTo Guilds, Blueprints and FAQs
• S10 Self-healing knowledge base is also accessible via SKC.  For example, try entering  the following self-healing messages in the search box:
  
• sunos-8000-3v
  
• sunos-8000-1l
  

The Knowledge Connection delivers to YOU the following capabilities:

• Keyword or phrase based search
• Natural Language idea or concept based search
• Search leverages SMI metadata
  
• Full text search of PDF based content
  
• Topic and Category based browsing

All of this is made possible by integrating some very cool technology from InQuira.  InQuira provides Intelligent Natural Language Search, Knowledge Management, Analytics and Customer Experience applications designed to improve customer interactions on the web and in the call centers.

Enjoy!
Paul