Service Science
As I mentioned in my last posting, since we're in a Services-led economy, we have to change our perception of and how we develop services. We have to be just as diligent in developing new services as we are in developing new chips. And that's what the emerging field of Service Science is all about, taking a systematic approach to developing new services. Service Science addresses the intersection between client need and what we're finding out are best practices or good scientific approaches in services - and it's the intersection between the two leads to the best utility for our customers.
So what is Service Science? In a nutshell, Service Science is a highly collaborative, interdisciplinary approach that's bringing together customers, industry, academia and governments to more systematically address the development of new services. It's important to note that while academia, industry and government can provide significant research in this area, it's only when we couple that with our clients' unique needs and requirements that we get innovation that has the best utility for our customers.
Heading up our Service Science group is out Chief Technologist Alok Rishi. Be sure to check out his blog for more on Service Science.
Posted at 02:59PM Jun 26, 2008 by Kevin Ellis in Sun | Comments[0]