What is SIO
I've recently started a new position at Sun under Services CTO Jon Greave's Services Product Engineering organization. I am the head of the Service's Innovation Office (SIO). You well might ask yourself "what is SIO?" And "how do you innovate in Services? After all, it's just providing support for what is broken." This traditional view of Services as just "break/fix" has formed the basis of traditional Services organizations, but in today's Services-led economy, we have to do more than follow traditional models. We must expand he scope of our offerings using advances in telemetry and autonomics coupled with sound statistical analysis. And while technology can help us to do more, we must incorporate customer-driven service designs and standards, and ensure that our customers' expectations of service quality are equivalent to their perceptions of service quality. So how does the SIO help to facilitate all of this? Our basic model will be startup-focused, with prototypes built around new Services concepts. The SIO team will be working closely with my colleague Vidhya Srinivasan in the Services Innovation Engineering organization (see her blog at http://blogs.sun.com/vidhya/ ). As new services are validated by the SIO, they will be passed on to the Services Engineering organization for complete productization. Our ultimate goal is to take a new Service proposal from concept to working prototype in 90 days, and to have 4-6 of these in the pipeline at any one time. A lofty ambition to be sure, but a goal I feel is reasonable. So, where can we come up with ideas for new Services? Stay tuned for more.
Posted at 03:09PM Jan 23, 2008 by Kevin Ellis in Sun | Comments[0]