Friday April 08, 2005

Batman has his Bat Signal, we have a web form

In the last week, we've had a few facilitation requests to assist Sun Technical staff with some complex problems. Facilitation requests come in to the Program Office to ask for a Program Leader to take the technical team through the Sun Global Resolution Troubleshooting Process.

The place to start, should you need to engage us is :

Click Here

This link will only work inside the Sun Wide Area Network. If you are a customer looking for help please engage your local Customer Care Centre and direct them here. Allow us at least 3 working days to try and accomodate your need. (2005-04-08 02:37:51.0) Permalink Comments [1]

Wednesday April 06, 2005

MCA recognises Sun Microsystems and Kepner-Tregoe

Kepner-Tregoe and Sun Microsystems picked up an award on Monday evening at the MCA Awards Dinner at the Park Lane Hilton for the work we did on Operational Performance.

The project team developed a coaching model for ensuring the continued best practice of the Sun Global Resolution Troubleshooting method when used inside Sun Microsystem's support organisation. The team reduced the Time to Solve customer problems by over 52%.

The team (some members pictured below) consisted of Sun engineers, Managers and SGRT Program Leaders from many different parts of the world.

Pictured here are : Mark Hayden (Sun), Mike Bird (KT), Chris Fujinami (KT), Jim Zimmermann (KT), Steve White (Sun) & Berrie Schuurhuis (Sun)

(2005-04-06 05:22:28.0) Permalink Comments [0]