Thursday March 09, 2006

We met our CTO last week

Steve White and myself met with Dan Berg last week, Dan is the Sun Services CTO. We had the opportunity to talk about Sun Global Resolution Troubleshooting.

We tried something new with Dan, we wanted him to solve a problem. You can read more about it here.

Thanks for the comments Dan.

Mark Hayden (2006-03-09 07:30:49.0) Permalink

Wednesday March 08, 2006

Sometimes it works like this too ....

I have to admit I use our troubleshooting process at home, and invariably it's for specialists to take my observations, and make sense of them unising their knowledge and experience. It's worked with Garage technicians and Television repair companies.

Here a colleague started the process and had an aha moment. Nice one Chris .

Mark

(2006-03-08 07:24:07.0) Permalink