Friday July 29, 2005 
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Sun
Friday July 29, 2005 We have a strategic direction in Sun to implement the advantages of the SGRT process globally – to create an End-toEnd implementation of the same troubleshooting method no matter where the call is logged. I'm pleased to announce that the support staff handling the Mandarin and Korean customers in Beijing have been trained and are being coached in the use of SGRT. If you're a customer who logs calls into the Beijing support centre, and you're also a user of KT troubleshooting, you'll be talking the same language.
(2005-07-29 00:50:38.0) Permalink Comments [0]
Trackback URL: http://blogs.sun.com/TroubleshootingatSun/entry/beijing_sgrt_switched_on
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