Wednesday September 29, 2004

It's not just us...
Since 1995 Sun has been using a Rational Process to solve customer issues in Sun. in 2000 we developed a hybrid course to the Analytic TroubleShooting and Problem Solving and Decision Making courses that Kepner Tregoe have been selling and supporting for many years. It's just that we haven't told anyone outside Sun about it until very recently. Sure, many customers have benefitted from the application of SGRT, yet both internally and externally word has not really got out. It's interesting to see how the world of blogging gives mention to the use of SGRT at the grass-roots level in Sun - a couple I've stumbled across are mentions from Alan Hargreaves and Jimmo . We know that a number of companies in the Computer Industry and in our customer base also use ATS or PSDM in solving computer problems, and if you're internally creating specifications then logging a regular case with us, just to let you know that we can read specifications and can massively accelerate the speed and quality of support by working with you, using the same troubleshooting process that you do. If you're reading this and wondering how to get a piece of this action - send us an email. (2004-09-29 00:28:31.0) Permalink