Wednesday April 06, 2005 
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Wednesday April 06, 2005
MCA recognises Sun Microsystems and Kepner-Tregoe
Kepner-Tregoe and Sun Microsystems picked up an award on Monday evening at the MCA Awards
Dinner at the Park Lane Hilton for the work we did on Operational Performance.
The project team developed a coaching model for ensuring the continued best practice of the
Sun Global Resolution Troubleshooting method when used inside Sun Microsystem's support organisation.
The team reduced the Time to Solve customer problems by over 52%.
The team (some members pictured below) consisted of Sun engineers, Managers and SGRT Program Leaders from many different parts of the world.
Pictured here are : Mark Hayden (Sun), Mike Bird (KT), Chris Fujinami (KT), Jim Zimmermann (KT), Steve White (Sun) & Berrie Schuurhuis (Sun)
(2005-04-06 05:22:28.0)
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