Monday February 07, 2005

Problem Facilitation
Today I have scheduled my first SGRT facilitation. We have a customer escalation that involves some third party kit that does not produce much in the way of error messages. The customer is seeing this piece of kit hang, and as we support the system and storage and use this third party product in the storage solution we need to investigate.

We have an SGRT session today and tomorrow, with the objective of recording as much information as possible, and determine where we need more data. All the key technical engineers will be there tomorrow, so today the focus is on producing a good Situation Appraisal and setting up the Problem Analysis for tomorrow.

More when the facilitation is complete.
(2005-02-07 03:40:29.0) Permalink Comments [0]