Sun Global Resolution Troubleshooting Weblog
Contact the SGRT team : Peter dot harvey at sun dot com, Clive dot King at Sun dot com
All | Sun

20041214 Tuesday December 14, 2004

The Story of Customus and the broken purple box. The story of Customus and the Broken Purple Box

The story of Customus and the Broken Purple Box

Once upon a time in city called Wall City and in the Wall Road there lived a very rich person called Customus. He always wore a tie and a cowboy hat. He had a purple box that he bought from Sun. He loved that box. It helped him make lots and lots of money. The purple box was up and running for many many years without a glitch. One would never see something like a 'blue screen of death' on those robust boxes. One fine day while Customus was busy making money, the purple box broke. Customus brought the box to Sun for getting it fixed. At Sun there lived a very smart guy named Engenius who loved taking care of broken purple boxes.

To figure out how to fix the broken box, Engenius had to ask questions to Customus. To do so Engenius would have to first think of a question and then ask Customus. Engenius worked hard to understand what caused the purple box to stop working. He asked many questions , gathered data and locked himself away to think about what caused the problem.

This made Customus wait for a long time. He was getting unhappy. He had also started getting bad dreams of him buying Big Blue boxes or the Micro Red-Yellow-Green-Blue boxes. Worst of all he had a dream of buying useless Printer boxes. Engenius was still researching the cause and still hadn't figured out why the box broke.

Noproblema is the Engenius' guardian angel. She came down to help Engenius. She brought with her a scroll of sacred parchment which had eight simple big questions written in Gold. WHAT IS? WHAT IS NOT? WHERE IS? WHERE IS NOT? WHEN IS? WHEN IS NOT? EXTENT IS? EXTENT IS NOT? Engenius then asked the right questions to Customus in English and quickly understood what the problem was and how to fix it.

He fixed the broken box in the next hour. Customus was happy. He bought many purple boxes. Engenius made money and a magical number called SUNW went up. Every one was happy.



Moral of the Story: Sun Global ResolutionTroubleshooting helps SUN serve it's customers better.

Some content used with permission from Kepner-Tregoe.
Story by CB


THE END


(2004-12-14 06:34:26.0) Permalink Comments [1]

Comments:

Anonymous "drive-by's" will be deleted. Comments will be responded to, so please leave contact details.
Thanks.

Posted by Mark on December 15, 2004 at 01:12 AM PST #

Post a Comment:

Comments are closed for this entry.

archives
links
referers