Tuesday December 14, 2004 
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Sun
Tuesday December 14, 2004
Training customers in Rational Process Last week we started on our next Sun Global Resolution Troubleshooting Sigma project and commenced our training of customers. With the blessing of Kepner-Tregoe we are exploring the benefits of customers reporting problems to Sun in a format we know helps resolve problems faster.
The first two days went well, and after just speaking with the Service Account Manager, I believe they used the process to tackle a new problem. Cool !
We will post more details as we can. In the meantime, I'm going to post our Customus story.......
(2004-12-14 06:32:33.0)
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