Every year in our IT industry we enthusiastically embrace a different buzzword as the panacea of IT. Recall grid, virtualization and ILM – all laudable technologies that solve IT problems, but not fitting the definition of panacea. This year the buzzword seems to be cloud.

I'm an ardent fan of technological innovation – without it we're missing one of the most important ways to truly change the world in which we live. And I believe cloud is game-changing technology. Being a true geek, I'm genuinely excited about the potential cloud offers in changing the IT landscape dramatically: if done right it doesn't matter how compute, network, and storage interact inside a cloud... leaving broad room for innovation that would be considered too disruptive in today's datacenter... paving the way for a new generation of applications that will solve problems many of us haven't even thought of yet.

Yet cloud is no panacea. It takes hard work to solve IT problems: scale, security, compliance, data portability, privacy and so on. In addition the use of cloud requires changes to IT process and organization, with risk around every corner. But there's reward in embracing clouds – reward in using IT to enable businesses to enter new markets more quickly, using cloud to reduce IT costs through economies of scale, and in changing those age-old financial conversations around capital and expense.

But it takes expertise, experience, and insight to figure out how to apply cloud technologies to meet the IT challenges of today and tomorrow. Which is why our Sun Professional Services team, who have been working with customers to make their IT environments as efficient as possible, will also help customers figure out where cloud fits in their IT roadmaps. It's a perfect match – PS experts who understand where cloud technology is going and who work every day to build efficient datacenters, helping to determine where cloud fits in customer's IT roadmaps.

So if the question is “How do I get the most efficient IT environment to run and grow my business - both today and tomorrow?”, our PS experts can help determine where cloud fits in the answer - for both today and tomorrow.

How do you get your team together when they're scattered all over the globe? Well, I hosted my first all-hands meeting in Second Life yesterday and it was awesome to see people from Germany, Singapore, London, France, Sweden, Canada, Colorado, California, and Massachusetts - to name a few - coming together, across time zones and continents, to share thoughts and ideas.

What a time to be in marketing - the transformation from traditional media to social media is changing how we interact with each other, our partners, and our customers. While there's still lots to figure out about how to use social media effectively to get Sun's message out through communities, we were privileged to have MaryMary (Sun's Mary Smaragdis) to help lead our discussion. Mary talked about the exponential growth of the various Social Media communities and, most interestingly, she explained the powerful impact of individual conversations in this new social ecosystem. One short blog entry, one twitter, one facebook update can add to a cadence to create a ripple effect. These individual bloggers start and sway conversations within the tech-influencer community.

It was great to see everyone hang out after the all-hands to mingle - I particularly enjoyed the many conversations about avatar hairdos ("Are you the one with the green hair?" "I have more hair here than in the real-world"). And I'll admit - I love that my avatar never has a bad hair day.

So now I know the CSEs are working on JESH in the NOC, which follows ITIL, and the SMGFS helps our customers with these CATK services.

I realigned those acronyms, and after removing duplicate letters, here's what I came up with: ABCDEFGHIJKLMNOPQRST. Seems we're weak near the end of the alphabet. But I think I can say, it's no longer all geek to me.

Now, as to what's going on in services, we launched OpenSolaris this month at CommunityOne (a fabulous event - it you didn't get there this year, plan on it for May09. FYI, the UnBOFs were outrageously fun! Interesting henna tattoos) and we also announced enterprise support for OpenSolaris. Customers wanting to run OpenSolaris as their OS of choice now have several options for support from Sun. For support coverage, they can purchase one of two new offerings - OpenSolaris Essentials or OpenSolaris Production Subscriptions. In addition, they can receive support coverage under their existing Sun System Service Plans for Solaris, and limited coverage under their existing Solaris Subscriptions. Developers can receive support through Developer Expert Assistance.

Open doesn't have to mean alone. Product and service: that's the right combination.

Yesterday Sun sponsored an employee event in-world. I'll admit I was a skeptic, but sitting in a virtual theater with co-worker avatars is MUCH better than listening to a meeting on a phone. I hung out with friends from all sorts of real-life locales, and was able to fidget and change seats throughout the day. The talks were all great - with a focus on Sun strategy and interesting speakers from across the company.

Ya know how companies typically sponsor parties at the end of a long event? Last night I teleported into Club Java, where I was promptly animated into a great dancer by our Second Life staffers. I'm the redhead on the right, Doreen is in the middle and Lizzi is dancing up a storm in the back.

Who said I couldn't dance?

Signed, AmyO... Later

I had a mini vacation in Vegas this weekend - took my sweet yellow Mini Cooper to meet its community. Met a yellow twin and lots of minis making personalized statements. Even a mini-meetup at the

Now I spend my time talking to execs, customers, analysts, employees about how our cool technical inventions here help to make the world a better place - a fun position to be in when you actually have cool technical inventions to discuss, like Solaris, like Thumper, like ZFS. So I've been feeling pretty pleased with myself...

Then last week at a leadership conference our very own CEO Jonathan Schwartz said “The Geeks are in Power”. When you look at life in a cube these days (metaphorically speaking again, because who actually works in a cube?), who is more connected than the developer? Write some code and share it with the world... Create a community of like-minded individuals to build something bigger than you can build yourself... Give away your inventions and STILL help your company make more $ than it's made before... Maybe it's time to hang up the heels and go back into the cube...