Friday June 18, 2004

Things we do to keep customer happy.

Finally weekend after a long week? No sir, mine continues. Can't help to feel dreadful having to wake up at 6am on a Saturday, not for golf, but heading for office ... yawn! Beside having been doing that for the whole week; and will again, on Sunday, Father's Day: my first ever Father's day being a father.

Since the web is 24x7, so do computers that runs them, so do vendors like Sun who support them. Having 3 geographies means we cover 8 of the 24hours in a day. So when USA is on summer time (DST), work hour here starts at ungodly 7am. Those on "duty" watch the sky for flares and do rapid response, and call for reinforcement if need be. On weekends, we are it! Singaporean says, "die die must do", doesn't make much gramatical sense but, you get the meaning.

We're paid alright, but how do I value the smile when my daughter saw me awoke as early as she, and then her bewildered look right before I rush out the door while waving goodbye?

(2004-06-18 19:19:19.0) Permalink