Last day at Sun

Today is my last day at Sun, after working for 11+ years. And it's time for change. Good bye and Good luck!

Qingjiang

Posted at 04:10PM Jan 22, 2009 by byuan in General  |  Comments[2]

Dimensions of Quality

We can group various definitions of quality under these key dimensions. David Garvin, in his text, Managing Quality, identified eight separate dimensions of product quality:

1. Performance

2. Features

3. Reliability: probability that a product or service surviving for a given time period

4. Conformance: design and operating excellence

5. Durability: amount of time or use before product quality deteriorates

6. Serviceability: speed, courtesy, competence

7. Aesthetics: subjective assessment of the product

8. Perceived Quality: brand name, image, indirect measures

The dimensions of service quality are:

1. Time: time the customer waits for the service

2. Timeliness: will the service meet time commitments

3. Completeness: were all commitments met?

4. Courtesy: was the user treated with respect?

5. Consistency: are services delivered in the same manner regardless of environmental conditions?

6. Accessibility and Convenience: was the service easy to obtain?

7. Responsiveness: were unexpected problems handled appropriately

8. Accuracy: was the service performed correctly?

Posted at 02:06PM Jan 05, 2009 by byuan in General  |  Comments[1]

History of Quality

The modern history of quality can be divided into seven distinct stages—those
being craftsman, industrial revolution, scientific management, human
relations, quality revolution, service revolution, and six-sigma
quality. Each stage is described in minor detail:

• One person makes one product from start to finish


• No two products are exactly alike


• Apprentices are trained, become focused experts

• Craft production using simple and flexible tooling


• Workforce subjected to numerous environmental changes (work structure, lifestyle, etc.)

• Based upon observation, measurement, analysis, improvement, and incentives


• Management is responsible for planning, selecting workers, and determining the best way to perform a job

• Murray
  (1938) focuses on need of achievement (accomplishment), need for
  affiliation (acceptance by others), need for power (persuasion), need
  for autonomy (freedom of choice)


• McGregor
  (1960) focuses on Theory X (employees are lazy, passive, irresponsible,
  uncreative, and motivated only by money) and Theory Y (employees view
  work as an extension of play, exercise self control in pursuit of
  objectives, responsibility is a learned trait, and capacity to solve
  problems is widely distributed in the population)


• Herzberg
  (1966) focuses on satisfaction and dissatisfaction are independent
  dimensions (e.g. better pay does not create satisfaction; receiving
  less pay than one feels they deserve will cause dissatisfaction


• Maslow
  (1968) focuses on physiological / survival need (food, water, sleep),
  safety need (job security), belonging need (acceptance by others),
  esteem need (recognition), self actualization need (personal
  fulfillment)

• Deming, Juran, Crosby, Ishikawa, Kano, Feigenbaum, Taguchi, Shingo, et al combined to form total quality philosophy—Employees
  experience guided job rotation, slower promotions, focused performance
  evaluations, emphasis on group and team environment, and trend towards
  consultative decision making - Quality focus is on participation and
  teamwork, continuous improvement, and customer satisfaction

• Growth
  of service industries and need for increased efficiencies, reduced
  costs, a higher expectation of quality, etc. drive the need to apply
  operational practices in the service sector

• Six sigma concepts are used to access process capability, process stability, process variation, and defect risks


• Six sigma concepts are utilized in both product and service applications

Posted at 10:17AM Jan 05, 2009 by byuan in General  |  Comments[3]

UN Youth Summit Mentor Program.

A great effort from Sun to help the youth delegates who are taking on
some of the world's hardest and most important problems in the
communities where they live, including eradicating extreme poverty,
improving education, and developing a global
partnership for development.

I like it - Sun's UN Mentor Program

Posted at 09:27AM Oct 25, 2006 by byuan in General  |  Comments[1]

I'm back

Posted at 06:59AM Oct 11, 2006 by byuan in General  |  Comments[2]