Chris Saul's Blog

Sunday September 30, 2007

Midgets 1, Chris 0

I had a call from our property company regarding our kitchen saga (see posts passim). The same midget-designed kitchen has apparently been installed in hundreds of apartments across the development. I asked the nice man who called me to confirm in an email that they were delivering me an unusable design and that that was simply our tough luck. Let's see if I get a mail or not. He was kind enough to point out that we could make the kitchen usable at our own expense however. How lovely.

People keep using the fact that 'a consultant signed off the design' as justification for the weird 'features' in our kitchen or for anything else below par that I've complained about. Quite why they think customers will shut up because of 'policies' or 'consultants' is beyond me. I've sent a list of question to be forwarded to the 'consultant' asking for an explanation of the amazing design he/she/they signed off. Again, let's see what comes back.

I'm dumbstruck as to why this design was signed off and happly implemented across so many apartments when this company has already built so many other perfectly decent kitchens. The kitchen we have bears little resemblance to the show apartment we saw for our development or others we've seen since. How can something so basic go so wrong?

I'm still chasing a reduced price for our second parking space. The customer 'care' representative dealing with this seems to have decided not to answer emails or calls any more. Not sure how this counts as customer care, but I will plod on regardless.

In other news, I got a call on Thursday saying that I would not be handed the keys today (Sunday) after all. Apparently some other organisation needs to sign off the development and that won't happen for two weeks. This is a pain for us as it means we have to renew the lease on our current place or pay for a short-term lease till moving in. Our problems are minimal compared to people who have flown in from abroad to take possession, moved out of their current accomomdation, booked moving service, etc. This problem doesn't seem to be our property company's fault - they must be fuming at whoever is responsible for this further delay. I expect we'll be due some compensation for this particular delay.