View of the Web Curtis Sasaki's Blog

I've been trying to find a nice architectully inspired column to help "hold up my roof". Those who live in California know that holding up roofs well these days is pretty important with our "Seattle-ish" weather of late. There are some really beautiful sites to buy on-line PVC, Stone or wood columns. And they are so ecommerce friendly that you can chat with someone while you browse. Pretty helpful in getting your questions answered. I've also been looking at getting a replacement laptop battery for an old Sony laptop. Went to the CompUSA on-line site and found they only had the single capacity battery (at least that is what was listed). I saw a little Chat button and instantly hit that and after waiting a few minutes, a person (at least I think it was a humanoid)named Brian asked how he could help me. I asked if they carried the super duper, high capacity battery and he came back with a link in the CompUSA site with it. I then asked if I could go to their Stevens Creek Store to pick it up, but no, it was a web only product. Point is, sometimes you can't find what you need on a site (sorry search engines) or need a little nudge deciding and doing this in real time is really nice.

This week, on sun.com, we launched real time Chat and Call Me now for those downloading Solaris 10 (for free), looking at the Sun T2000 wicked fast server offered as a try-it-free for 60 days promo. We are doing this as a pilot to help customers and also learn what kind of questions are asked, how to improve our overall customer experience, and of course, hopefully get a few downloaders to buy a support plan or a few more folks to try our server.

Human-to-human real time using technology. Is this really bringing "personal" back to the web, We will see.