Here is a snippet:
The world's most modern management - in India HCL Technologies is empowering its employees and pointing the way to the future of business.
By David Kirkpatrick, Fortune senior editor April 14, 2006: 12:41 PM EDT
NEW YORK (FORTUNE) - I have seen the future of management, and it is Indian. Vineet Nayar, president of India's 30,000-employee HCL Technologies (Research), is creating an IT outsourcing firm where, he says, employees come first and customers second.
"Everybody was aghast the first time I said that," admits Nayar.Here are some things I can say about him with confidence: He is good at motivating employees, very committed to building a great team, but a little shaky on getting things done on time. These are not my observations. They are what his employees told him in an extraordinary process of upward evaluation he implemented last year at HCL.
Every employee rates their boss, their boss' boss, and any three other company managers they choose, on 18 questions using a 1-5 scale. Such 360-degree evaluations are not uncommon, but at HCL all results are posted online for every employee to see. That's un-heard-of!
And that's not all. Every HCL employee can at any time create an electronic "ticket" to flag anything they think requires action in the company.
Explains Nayar, "It can be 'I have a problem with my bonus,' or 'My seat is not working,' or 'My boss sucks.'" The ticket is routed to a manager for resolution.
Amazingly, such tickets can only be "closed" by the employees themselves. And Nayar is vigilant that managers not intimidate employees about creating or closing tickets. Managers are evaluated partly based on how many tickets their departments are creating - the more the better. Nonetheless, I'm sure it continues to be recommended not to be the employee who regularly posts a "my boss sucks" ticket.
In addition, every employee can post a question or comment on any subject in a public process called "U and I." About 400 come in each month, and questions and answers are all posted on the intranet.
Read more at http://money.cnn.com/2006/04/13/magazines/fortune/fastforward_fortune/index.htm?source=yahoo_quote. I love the practices being followed in this company.
