Venting :)

It is amazing how little things can make you really frustrated where you'll work thru the big issues without too much trouble. Right now I'm being driven round the twist by callers looking for someone in our internal support organization. This person has the same 5 digit number but to reach them from some part of the world you need to add 70. One morning I received 10 calls. One gent from Germany rang launched into his problem, I tell politely that I think he has the wrong number, he tells no he's sure he has not and continues ! I then tell him he has and he needs to put 70. No sorry for wasting your time. So like many of the poor souls that suffer the same problem in Dublin I added a new message to my voice mail explaining that I'm not in support and if you are calling about a ticket you need to redial with 70 in front. So at least when I get in each morning I hoped I will not have to go thru 5 or 6 often long, often rude messages. Fixed ! Of course not I still get 1 or 2 each morning from &^*&^* ( this mornings best was from a Lady in Sweden ) angry I hadn't contacted her about her call ( after sitting thru my message telling her its not me ) It has also shown me that there is no country that Sun does business that is more polite or ruder. People ringing help desks are generally on a short fuse and act the same no matter where they are from and its not a good side of human nature ;) This is why I'd really like Sun to make more use of meeting.central and our REALLY COOL name finder phone book because if you look up someone and ring them it knows when to add 70. 1) Globally people are rude when they ring help desks 2) People do not listen to messages on voice mail 3) People do not care if they give out to the wrong person as long as they find some poor sod. 4) I do not want the guy who shares my numbers job :)

Posted at 10:56AM Feb 14, 2007 by damienf in General  |  Comments[1]