Hug your help desk staff today
Tuesday Jan 23, 2007
Nobody ever submits a ticket or calls a help desk b/c they are happy. They have an issue. Sometimes (most of the time?) they are ticked off. Who always answers the phone on the other end? Your help desk technician.
People who man help desks have a rough job, one that I don't think I could have the patience for. Those folks are also completely unappreciated. I spent an hour this morning with a Sun internal help desk technician, who worked with me to resolve my printing issues. This guy was so incredibly patient with me, especially as I trekked back and forth to the printer. He was also very friendly. I wondered how he could have such a positive attitude. I need to start drinking whatever he drinks.
On a good note, I probably don't have to work out today because of this printer issue and all the running back and forth. We recently had a printer consolidation across Sun and my new printer is no longer right outside of my office. It's for the best. I sit at this screen far too much anyway.
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