CommunityNext 2
Start Up style enthusiasm was in no short supply at the second CommunityNext conference held at the Plug And Play Tech Center in Sunnyvale last Saturday. Several companies represented were not even online as of the first CommunityNext conference held last February, yet many have since built thriving communities with millions of users. The secret to their success, and the theme of this gathering, was viral marketing.
While February's day long event featured lessons on How to Tap The Wisdom of Crowds, Saturday's teachings might best be described as Getting Inside The Teenage Brain. The scope of possibilities seemed to have devolved in the intervening six months to a level more concerned with how 14 year old girls will place a widget on their MySpace page than how the network effect can improve the lives of millions. I left the event feeling like the social networking party had moved to the trailer park and the Anchor Steam on Draught had been supplanted by Pabst in cans. But I don't spend much time on MySpace, so take my sentiments with a grain of salt (and a lime).
Amid the inanity of Profile Bling and Breakup Alert best practices there were sensible exchanges about building net communities the viral way. Some insights from the viral front lines :
- Metrics matter - measuring effectiveness against goals are as important to running a widget based viral marketing campaign as any Madison Avenue ad campaign.
- It turns out that wikis are for everyone - given a wiki as easy as making a peanut butter sandwich, teachers will use it to
develop curriculum and engage their classes, as PBwiki discovered.
- The Facebook platform was deemed by many widget developers here as the API sine qua non.
Perhaps most relevant to a field architect like me was the implicit adoption pattern threaded throughout the presentations: widgets get combined with other widgets to make new and interesting platforms that are essentially loosely coupled composites of fine grained apps. This seemingly chaotic trend toward Widget-dom foreshadows an adoption pattern that runs orthogonal to the SOA model so many enterprises are pursuing, where heavy duty governance is critical and service discovery with its attendant infrastructure represent costly overhead. Corporations are spending millions planning multi-year SOA initiatives. Meanwhile the Facebook platform allows developers to build composite applications quickly, all the governance is essentially embedded in the client libraries, and services are discovered virally - registries and WSDL are not critical to the ecology of a Widget World. Granted, student social calendars and virtual food fights are a far cry from a CRM/ERP/BI mashup, and identity management and access control through a RockYou widget would make any CIO cringe, but with the addition of JSON support to platforms like Facebook I expect we'll see more complex integrations emerge soon, and WS-XACML shows promise for protecting data exchange between loosely coupled apps according to some rich policy. How quickly will this hosted RESTful approach displace enterprise owned and operated SOA infrastructure is hard to predict. No doubt the transformation is driven by many of the same factors driving the redshift market transformation Sun is betting on.
The explosive growth experienced by many of the companies at CommunityNext reaffirms Sun's focus on designing for network services at scale. The results of that focus, such as Project Blackbox, the Niagra processor, and the Sun Grid, ought to figure heavily in the future of many of these start ups. Sun's SOA technology, which looks more and more RESTful by the day, could be the best bridge for Enterprise IT to cross into Widget-dom, and a good platform for social networking platforms to adopt in order to penetrate the Enterprise market.
My cryptic and incomplete notes from this Sun sponsored event are below.
-
-
Jason Feffer, Founder of MySpace, SodaHead
-
MySpace word of mouth worked like coercion by friends/peers
-
Wikipedia def. of viral: bad product or service gets better multiplier (11x) than good product or service (3x)
-
Spent a lot of time deleting content, removing porn
-
"MySpace is the best UI in the world." lol (: Result of sticking to roots in L.A., rather than moving to NoCal?
-
Bad experiences to avoid:
-
Unwanted attention re: pedophiles on MySpace - stories were almost all untrue
-
original minimum age was 18 - lots of underage signups
-
fake profiles of school principles
-
-
Good experiences to seek:
-
Gave tools to become exhibitionists - One good "exhibitionist" gets 5k-10k "voyuers"
-
then sharing music paved the way for people to brand themselves
-
Control your brand - MySpace was a media company, not a technology company Focused on being an entertainment company, working with fasion and entertainment pubs
-
-
-
"buddylube" - connects widget companies with viral marketing campaigns
-
Where opinions meet - "Best polling widget on the planet. We're proving it every day."
-
MySpace widget, Facebook api
-
-
Lessons from MySpace/ What works/doesn't work:
-
some people don't know Copy/Paste. I.e., know your users' skills
-
recruited/helped B-grade/demi celebrities
-
Lots of fake profiles. Some were allowed, some were not. Fun, obviously fake were allowed, e.g., Jesus
-
"Definetely figure out who your target audience is. Start out an inch wide and a mile deep."
-
-
-
Rocking the Widget World
-
Jia Shen, RockYou
-
Self expression with widgets
-
450K widgets created per day
-
Do a lot of user studies - interview users, rev s/w, go back and interview again, use WebEx
-
added 9M users in last 1.5 months, since launching on Facebook
-
-
Ben Pashman, Gigya
-
B2B Widget distribution, services for widgets
-
200 partners live, 300 more signed up
-
-
-
David Weekly, PBwiki
-
David wrote a "single status" widget to alert when someone's relationship status changed to single on MySpace. 10 days later he got a cease and desist from MySpace.
-
PBwiki was not originally targetted for teachers, but but they found it useful and started presenting it at conferences. PBwiki fostered that by supplying presentation and marketing materials.
-
Employ your users - recognize their efforts with Tshirts and acknowledgements
-
-
Online Communities - To A Million and Beyond [panel]
-
David Feinleib, MDV
-
David, Panel Moderator, asks, What advice do you have for entrepreneurs?
-
-
Joe Geenstein, Flixster
-
Flixster is 9 employees
-
Joe's greatest failure: market place for questions and answer
-
-
Ramu Yalamanchi, hi5
-
raised $250K for initial funding and stretched it - founders took no salary
-
-
Jonathan Ambrams, Socializr
-
Jonathan's First company was Hotlinks, then founded Friendster
-
Advice: Get features out as fast as possible, but with quality in case it takes off
-
-
Jim Squires, Ning
-
Focused on the network creators
-
Advice: Test new ideas quickly, and expect the unexpected, including that some features will not take off
-
Too much traffic to handle - crashing site is a good problem to have
-
15% of 1.4B online users are using social networking
-
Biggest problem has been spam, unwanted load crashing networks
-
Ning Platform is open - as a user, you own the code and content
-
-
-
Metrics - Measuring Viral Campaigns [panel]
-
Jeremy Liew, Lightspeed
-
3 key leading indicators
-
How big is your base
-
How visible is the meme?
- How long will meme live?
-
-
Facebook is:
- Communication
- Self expression
- Utility
- Communication
-
There is no magic set of metrics.
-
Make sure you really understand the process - what's the goal, e.g., clickthrough, new members. Process flows are critical.
-
"The dirty little secret, viral marketing, is not dirty, not little, not a secret."
-
-
Adam Rifkin, Boozemail
-
Growing 30% per day
-
-
Clint Smith, Emma
-
Do things that are warm and human and make you smile.
-
Figure out critical signup metrics for a campaign
-
-
Hiten Shah, Crazy Egg
-
Just try things. Start testing. Measure the results
-
-
Jim Calhoun, Popular Media
-
-
Success Stories - Going Viral
-
Eric Marcoullier, Todd Sampson, MyBlogLog
-
MyBlogLog, acquired by Yahoo!, is a stats company
-
For good example of viral check out http://www.blogebrity.com/
-
-
-
Try to make virality completely passive. I.e., sign up and you're done.
-
-
-
Keith Rabois, Slide
-
Slide has 22M installations on Facebook
-
By comparison, Linkedin ~4000 installation on Facebook. Yelp ~3,000.
-
Original business model for viral social networks are almost always wrong, and need to be changed
-
Start with the value proposition, not the viral or marketing site
-
Signup model is free, but operations and infrastructure is not. Spending a lot on infrastructure.
-
Keith never looks at revenue side of investment decision. Cost of customer acquisition is most important metric.
-
-
