Wednesday May 18, 2005

Job Satisfaction

Sometimes, I get a case assigned to me, I call the customer up, I have the exact answer he needs, the webpage I find has everything I need to tell him, contact numbers are correct, it all just flows and the customer says, "Thank you so much for your help, yes you can close this call." all in the space of 10 minutes.

That is what I call job satisfaction. It makes the 99% of other cases with explorer analysis and core dump analysis and messages files and outputs and networking problems and disk problems and memory problems much more bearable. When I think about it, it's actually very rare I see a case through to closure, because a lot of the time I deal with failed hardware which then gets the case sent off to Australia for one of our lovely FEs to deal with.

There's a much greater sense of satisfaction from dealing with a customer from start to end though, and being able to utter those wonderful words, 'Is it ok to close this case?'.

It's crazily busy here, please stop logging cases!! :)