Super Support Girl Saves the Day Again
The story of a lowly support engineer's rise to global domination.

20050420 Wednesday April 20, 2005

From Kebab Van to CEO of Sun Microsystems

My name is Emma, I live and work in Northampton, UK, and am probably at the bottom end of all Sun employees. Think of me as the kebab van at 2am, while Mr Schwartz is a 'McDonalds Extra' at lunchtime.

In other words, I am a Sun Support Engineer. Anyone in New Zealand, Australia, Malaysia, Singapore, Thailand or Indonesia (APAC!), who have a problem with Sun kit or software, gets to speak to the lovely me on the phone while sorting it out.

I'm sure I have many satisfied customers, who will praise me to the heavens. I've recently decided to work a permanent night shift (the 5am starts for the India shift did not agree with me) and since then I have felt a lot more settled into the job. I've been here a year now and find it quite a fun, friendly environment to work in. There's always some weird or whacky fix some customer's managed to get themselves into, so it tends to never get boring.

Okay, so I'm not actually creating anything, I'm not working on a big project and pretty much every day I start again with a fresh slate. But I kind of like it, it's nice to be so stress-free and to feel like it's a job I can go home and forget about. I also get periods of free time where I can research my plans for global domination. Some day I'm sure I'll move on and up to more responsibility, but meanwhile I shall sit patiently, watching, contemplating my next move. ;)

I have blogged for many years now, but thought I would start up a Sun one, for reasons I would not like to fathom at this moment in time. My brain is very complex (aren't most females') and I wouldn't want to be here all day picking apart my irrational desire to do certain things. However I believe that one day it will be important to look back on my career. Who knows, I might be gone next week if I write something bad here (I read all the rules and quite frankly, I am petrified), but there's always the chance that some day, I'll be CEO of this marvellous company and everyone will be able to see that I started out at the very, very bottom of the pile. And won't that be cool?

So, hello there, hopefully I'll think of something interesting to say one of these days that will wow and amaze you. In the meantime I have a customer in New Zealand who would like a new power supply, please. Emma to the rescue!

( Apr 20 2005, 12:33:49 AM GMT ) Permalink Comments [7]

Trackback URL: http://blogs.sun.com/emma/entry/from_kebab_van_to_ceo
Comments:

Emma,

Not Sun employee here.

Don't be petrified by "the rules" because, frankly, if Sun terminates you over anything you say on this blog: their loss. You'll be fine wherever you go, whatever you do.

You write:
"I wouldn't want to be here all day picking apart my irrational desire to do certain things."

I reply: This is what geeks do all day on the internet... Let it out!

Posted by Christopher Mahan on April 20, 2005 at 02:08 AM GMT #

Warmest welcomes to blogs.sun.com Emma - you are most welcome, and it I personally am thrilled to find you blogging here. We started blogs.sun.com so that any employee with a voice worth hearing could be heard, and that is <em>definitely</em> you!

Posted by Simon Phipps on April 20, 2005 at 02:26 AM GMT #

Ditto to Simon's welcome. Please speak freely and authentically. Participate :)

Posted by Jonathan Schwartz on April 20, 2005 at 04:04 AM GMT #

Hi Emma, You must be thrilled to have the President and COO of the company to comment on your first blog :). You should point us to where you blog outside Sun also. BTW, I was studying in Kettering Technical College all those decades ago (early eighties) and though Northampton is only 14 miles away, but I have never dared to venture into :) -Ghee

Posted by Ghee Teo on April 20, 2005 at 09:27 AM GMT #

[Trackback] I've recently found a blog that I find a great read. She's only been blogging for Sun for a short while (but apparantly has been blogging elsewhere for some time. The blog is called Super Support Girl Saves the Day Again (The story of a lowly sup...

Posted by Alan Hargreaves' Weblog on May 10, 2005 at 06:56 AM GMT #

lol Nice one, Have you ever forgoten your role & offered chilli sauce or extra chips to a customer whilst dealing with a call?

Posted by Venture37 on June 07, 2005 at 12:00 PM GMT #

Hi Emma - I once worked at Sun in support in Sydney back in 1989-91 in the days of SunOS 4.1 to Solaris 2.1. Those were the days, our call management application was a bunch of shell scripts running on a 3/280. We copped so much flack over the transition to Solaris 2. But I look back at those two years and realise I learnt a hell of a lot. So, go forth and save the world SSG.

Posted by Glenn Satchell on June 08, 2005 at 01:53 PM GMT #

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