Tuesday May 17, 2005
Tuesday May 17, 2005 Something I find about support here is that is can be either very busy, or not at all. Since I have gone on to a permanent shift I find it much easier to manage my queue and workload. I never seem to be fighting against a horrendous backlog. This is nice, but on quiet days, what are you supposed to do? I toyed with reading through tech notes for a while, learning new stuff slowly. But I found that to be a waste of my time overall, because I would decide to do it one day and we would suddenly have a busy month where I have no time to do anything other than work. Of course, I forgot everything I had read on the quiet day.
It's certainly a dilemma. I don't want to waste my spare moments of life browsing the internet. Then again, that's assuming that browsing is a waste. There are many interesting sites out there to look at, along with the ones I like to check over regularly as they contain a few personal interests. It would be nice to think I was slowly but surely developing my mind through all this spare time, that's all. I'm sure many of you out there know what I mean. It seems to be a bane of this particular line of work. If I'm working on a project I try not to touch the net because procrastination may set in. It's quite impossible to do that here though, as when a call comes in, you deal with it through to the end as quickly as possible. There is no time wasting. But in those moments (like now) where there are no more calls to take, and you're wating for a customer to e-mail you back with an error log, what can you do? Does anyone out there have favourite sites to check in their spare minutes, or any suggestions of a way to fill in time?
( May 17 2005, 12:27:42 AM GMT ) Permalink Comments [2]
Trackback URL: http://blogs.sun.com/emma/entry/superhero_tea_breaks
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Hi again,
I didn't introduce myself in the previous comment. I'm a developer/support tech located on the Gold Coast, Australia so I think we're currently in the same time sync. Not affiliated as a Sun customer though.
It's a bit off-topic in this blog... but as a Windows developer myself, some blogs I've found very valuable are from Microsoft developers such as Raymond Chen (http://blogs.msdn.com/oldnewthing/) and Larry Osterman (http://blogs.msdn.com/larryosterman/) where they talk about the intricacies of their products they work on that aren't necessarily documented in official guides for the purpose of increasing the knowledge & experience of the developer community at large.
While blogging on a certain topic relevant to customers is certainly a valid pursuit in spare moments ;-) I find that a lot of support people that I've spoken to are also in the process of self paced learning with the intent to achieve It industry certification at some stage.
Posted by Dazhel on May 17, 2005 at 01:42 AM GMT #
A few sites I check occasionally while waiting for something else to happen (though /. gets read more than the others).
Slashdot
BoinBoing
Cooltools
43 Folders
Also, Del.icio.us has an endless supply of awesome links to check out when you have a spare minute :)
Posted by Pete on May 21, 2005 at 01:51 AM GMT #