Last updated: 23rd February 2009
Last confirmed correct: 9th July 2009

Please bookmark this page, it will always contain an up-to-date guide to uploading data to Sun's frontline engineers based in the UK.  You may have reached here via a direct link from Sun support

General comments

• When sending data to Sun please always include the Sun case reference (in email subject line or filename of uploaded files).  Without a valid case reference the engineer working on your case will not be notified that new data is available and it will take us longer to provide an update
• There is a delay between files being uploaded and the engineer receiving them.  This varies depending on how busy the upload site is and how large the files are

Basic uploads

Small files (< 7MB)

Small files can be emailed directly to Sun

• To: support@sun.com
• Subject: must include the Sun case reference (other text may also be included)
  

Larger files (> 7MB)

Larger files may be uploaded via our HTTP/HTTPS web interface or anonymous FTP.  To upload files via HTTP/HTTPS:

• Prefix the Sun case reference to the filename
  
• Visit the appropriate upload site: http://supportfiles.sun.com/  or https://supportfiles.sun.com/  (secure)
• Step 1: select the file for upload
• Step 2: choose europe-cores/uk/incoming as the destination
• Once complete, forward confirmation to support@sun.com or directly to the engineer working on your case

Alternatively, upload using anonymous FTP:

% ftp ftp.sun.co.uk
Connected to ftp.sun.co.uk.
220 ** Welcome to Sun Microsystems Supportfiles FTP site **
Name (ftp.sun.co.uk): anonymous
331 Guest login ok, send your complete e-mail address as password.
Password: enter your email address here
230 Guest login ok, access restrictions apply.
Remote system type is UNIX.
Using binary mode to transfer files.
ftp> binary enable binary to ensure files are not corrupted
200 Type set to I.
ftp> cd /cores/uk/incoming
250 CWD command successful.
ftp> put 37600413.explorer.tar.gz you must prefix the filename with the Sun case reference

Advanced uploads

Uploading large files without a web browser or FTP

If you are unable to upload files using FTP and do not have access to a web browser we provide a command line tool for uploading files

For your convenience we provide a simple script to ease the upload process, along with details of the commands involved.  Both methods require curl, which is provided for both SPARC and x86/x64 as part of the Sun Services Tools Bundle (STB) package, which includes Sun explorer:

• Install Sun Services Tools Bundle if /opt/SUNWexplo/bin/curl.sparc or /opt/SUNWexplo/bin/curl.i386 do not already exist

Wrapper script:

• Download uk-upload.sh (version 1.0) to the system you intend to upload the file(s) from
• chmod +x uk-upload.sh
  
• ./uk-upload.sh and follow the provided instructions
  
• If you experience any issues using this script, please contact frontline-blog@sun.com for assistance

Manual curl instructions:

• In the following command LOCALFILE refers to the file you want to upload (you must prefix the filename with the Sun case reference)
  
• /opt/SUNWexplo/bin/curl.`uname -p` -T "LOCALFILE" "http://supportfiles.sun.com/curl?file=LOCALFILE&root=europe-cores/uk/incoming"
• Once complete, forward confirmation to support@sun.com or directly to the engineer working on your case