How The Game Is Played

http://blogs.sun.com/gameguy/date/20050405 Tuesday April 05, 2005

And the beat goes on...

The bouncing continues at MxO HQ:

Iterator, Linenoise, and Enumerator currently unavailable. We are working to resolve the issue and the world will be available as soon as possible. We apologize for any inconvenience this may cause. We will post again when these worlds are available.

Kidna makes this PR release either funny or painful, depending on what side of the fence you are on...

"Warner Bros. Online is working with IBM to help build a flexible, resilient infrastructure that will be able to `continue the saga' of The Matrix trilogy and support the complex demands of a MMORPG," said Jim Noonan, senior vice president and general manager of Warner Bros. Online.

"Responsive and highly flexible technology is required to create an engaging and complete urban environment for players in The Matrix Online," said Jason Hall, senior vice president of Warner Bros. Interactive Entertainment. "Warner Bros. Online and IBM are working toward this goal in order to help provide a true interactive, online space that will allow gamers to continue the storyline of the Matrix."

To support The Matrix Online, Warner Bros. Online will implement IBM hardware, including IBM eServer pSeries systems and IBM eServer xSeries systems for overall infrastructure support. In addition, Warner Bros. Online will deploy IBM WebSphere Application Server for registration and billing; and IBM software to map out a blueprint that helps create a seamless environment for rapid design, integration, construction and deployment. IBM technology will also allow Warner Bros. Online to remotely manage the technology from different locations and with varying degrees of access so the team can separate out permissions, as well as identify and assign specific tasks. This is of particular importance considering the number of groups responsible for actual game play.

http://www-306.ibm.com/software/success/cssdb.nsf/cs/mcag-6ahn6w?opendocument

Edit, Additional:

Been a bad day for that IBM back end. Now the web-server that runs their forums is down :/

Server Error This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is a misconfiguration. Please ask the administrator to look for messages in the server's error log.

Well, they got MxO back up.

Sometime after midnight it looked like they may have finally gotten Matrix Online back up. Its difficult to tell however if it stayed up longer because their stabiltyi problem was resolved or just because alot of people gave up at midnight PST and went to bed, thereby lowering their load to something they coudl handle.

Only time will tell. I intend to check in tonight and see how thinsg are going. They have big event planned for Wednesday. That is sure to push the load, so they had better have a real fix by then or its going to be ugly...

EDIT: Update, guess they aren't sure enough of themselves to take that risk:

The Matrix Online Team is continuing to investigate the issues that have been interrupting the service since yesterday. Although all worlds are currently running, we remain concerned that the root causes may remain and are working extremely hard to premanently eliminiate this issue.

The entire team of The Matrix Online would like to thank the community for your understanding and patience. We regret the interruption in your game time. Once full stability is restored, we will be announcing appropriate plans to make it up to you all.

Until the service returns to full normal operations, the Live Events Team will delay the start of any planned in-game events. Updates on event status will be available throughout the day. For the very latest server information and updates, please check our Announcements forum.

We appreciate your understanding during this outage, and we hope resolve these issues soon.

Sincerely,

The Matrix Online Team

Matrix Online Update

Mildly intresting confirmation, if otherwise empty. I do find it interesting that in so clearly a CS empty-worded document they chose to use the word "major". Suggestive of real problems on their end...

Dear Community and Players,

As you have experienced, we are in the midst of investigating a major outage. The team is working tirelessly to restore service.

We appreciate your patience as we work to resolve this issue

Thank you,

The Matrix Online Team