Infrastructure's a Bitch
More anecdotal evidence that technology will never make complexity go away:
http://www.zeldman.com/2007/04/20/noware/
If you or I ever feel like our technological experience is smooth and seamless, it's only because competent, intelligent technicians are continually beating back the fire-breathing dragon of complexity, and slaying the swarms of corner cases and gotchas that otherwise would overwhelm our existence like insects in an Indiana Jones film.
