Dienstag September 05, 2006

Metrics for IT Service Management

Did you see this book?

Looks very interesting for all being engaged with setting up a meaningful metric system for IT Service Management implementations. Want to have a look at the TOC of the book?

I just bought it and will post a review after I went through.

But keep in mind, there will never be a metric system out of the box which covers your situation. It'll always be - and need to be - a custom one, set up for your unique situation/environment.

By the way, itSMF Member get a 15% discount

Defined tags for this entry: ITIL, ITSM, Metriken, metrics, servicemanagement,
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Gesendet von iwiedermann ( Sep 05 2006, 01:21:19 PM CEST )
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