Sunday September 03, 2006

Bose Headphones - down but not out

I love my Bose headphones. They work great in-flight. Unfortunately, they cracked ... again. Ugh.

I happened to be at Fashion Island the other day and stopped by the Bose store. Turns out Bose has had a bad batch of headphones. The sales person said to call the 1-800 support number (since they were out of warranty) and they would be exchanged. Sure enough, due to an issue with "weak plastic", some Bose headphones are exchanged with the only cost being that of sending it in. Note, mine cracked at the swivel joint on *both earphones*.  Superglue fixed one side, but the other would have taken a professional welder to fix. I thought it was a design flaw as opposed to weak plastic until I noticed yet another crack in a non-joint area.

FYI, while I was at the store had the opportunity to put on the Quite Comfort 3. Wow. Unfortunately, they wouldn't let me upgrade :)

I sent the headphones in last week and am eagerly awaiting the replacement pair.


(2006-09-03 21:46:52.0) Permalink Comments [3]