"Defining IT Success through the Service Catalog" covers Service Catalog fundamentals — the use of Service Catalogs as a core IT tool covering the services themselves, default capabilities, measures and primary means of access and provision.
It then shows how this tool is pivotal in demonstrating the value IT provides to facilitate business operations.
The book is a good manual helping you, to define IT Services and develop a IT Service Catalog. It uses real case studies and good examples. The Add-on CD contains Service Catalog, SLA and other example templates.
