Virtualization, Hardware, Operating Systems, Tools, IT Service Management and more... Jens Wagener´s Blog

A critical success factor for process implementation is the creation and empowerment of a single, accountable Process Owner whose management activities and scope of governance span across the great divide between organizational silos.
The Process Owner plays the important role of champion, visionary, protector, and advocate without whom the process has absolutely no chance of survival.

This is another interesting article from Troy DuMoulin.

Read the full article here.....