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"Service Management Strategies that Work" Covers the following key topics: IT Governance Unraveled; The External Managed Service Provider; Process Implementation; Defining, Modeling and Costing IT Services; The Federated CMDB; Developing A Quality Driven Measurement Framework; The Theory of Constraints and Continuous Service Improvement.





This book provides you with crucial thought leadership about fundamental and strategic approaches to IT Service Management. This is a not-to-be missed read if your organisation is transitioning to a service-based orientation.

You can read a sample chapter here....