I just suffered through my first American Airlines flight.  Its amazing how they make United look like a friendly airline.  I don't know why these old line airlines take their frustration out on their customers.  My favorite domestic airlines are JetBlue and Southwest.  They get you where you're going on time and they actually don't resent their customers.

This started me thinking that I'd like to get some direct feedback from our customers about your views on Sun.  Surveys are one thing.  We get feedback from surveys - but those always seem too general.

I'm not sure this blog is the best way to document best practices and if I don't get sufficient input, I'll seek other avenues as well.  I'd like to ask for your feedback though, simply respond with a comment to this post or email me directly.

Normally, this is the time of year that we plan for next fiscal year, with our year beginning in July.  This, of course, is not a normal year with the announcement last week of Oracle acquiring Sun. 

Regardless, I'd like to hear from customers about what we do well and what you'd like to see change in the future.  For those of you who don't know, Sun has had a dedicated sales organization for Education since 2000.  Over the years, our charter has grown to include Healthcare and Government around the world. (It varies from country to country.)  

Comments can included everything from the salesforce you enage with, our partners, our solutions, our communities, our events, our processes.  What do we do well? What do we not do well?  Even with the Oracle acquisition, the feedback can help improve our interaction. Thank you and I look forward to reading your commentary.