As I wrote previously, I decided to pay the annual subscription fee to use Plaxo to maintain my contact database and calendar online.  I tried to use Google calendar but it wouldn't import my legacy calendar and there was no one I could call at Google's cloud to help me.  It's free. It's beta.  They have millions of customers, so I figured I shouldn't put my calendar somewhere that I can't get help when I need it.

One of the "benefits" of paying for Plaxo compared to its free service is "Premium Service."  This means I'm supposed to be able to call a live human whenever I need it.  I've used it a couple of times and they were able to help me out one of the times.  Today though, I can't access my Plaxo account because I've had too many login attempts.  The problem is, I can't get the tech support line unless I'm logged in.  So all I can do is send an email and see if they get back to me.  In the meantime, I can only hope I don't miss too many meetings since I don't have calendar access.

The consumer price of  "cloud computing"  is enticing - but what's the price when the services don't work?  Do you or can you get support when you need it?  These support issues need to part of the cloud solution if it's going to work long term.