Saturday Jul 31, 2004

The Decline of Hierarchies

The latest column (via Robert Paterson) from David Kirkpatrick captures some of the dialog from Fortune's recent Brainstorm Conference.

I had the pleasure of being on a couple of David's panels, along with some pretty interesting panelists. One being MIT's Tom Malone, whose new book arrived at my office yesterday. Having read a few chapters, I'd heartily recommend it - especially to those who manage large organizations (and fans of the Cluetrain Manifesto).

General Motor's Tony Scott and Accel Partner's Jim Breyer had some interesting thoughts on technology's impact on the definition of front office/back office. We had an interesting debate on whether workforce decentralization complicated regulatory compliance, or enabled it (I'm in the latter camp).

From where I sit, that issue, the convergence of IT strategies, risk management and regulatory compliance (eg, whether SOX is primarily a technology phenomenon) is one of the most interesting, and important, trends to watch in our industry. More on that later.

Share this post  del.icio.us | digg.com | slashdot.org | technorati.com | reddit | facebook | stumbleupon

Friday Jul 30, 2004

eBay as a channel

We've been running an experiment recently - putting computers up for sale on eBay. We've been doing it for a couple reasons.

First, to get an unvarnished view of the 'market' price for our systems (where system is defined by hardware, operating system and service contract - not the "assemble in your own garage" premium that Dell charges). Which is why we've started listing them with reserve prices of $1.

Second, to start working out the kinks in selling our systems as a web service. Given how our supply chain is architected, we've got a serious price advantage over companies that lack our design expertise (ie, those masquerading as computer companies that are really just reselling other people's computers). Our view is that by adding an operating system, we ought to be able to directly connect our outsourced manufacturers to eBay, sell through our entire capacity with a reserve price at $1 -- and never touch a box.

How do our partners play? We connect them directly into the supply chain, so they know about the orders before we do - they're in the pole position to manage the customer experience, and systems arrive with their branding at the customer site.

Good for us, good for customers, good for partners.

So far, so good :)

Share this post  del.icio.us | digg.com | slashdot.org | technorati.com | reddit | facebook | stumbleupon

Tuesday Jul 27, 2004

Update -- Commoditization of Software

Streaming video (RealPlayer) of the "Commoditization of Software" panel I hosted at the AlwaysOn Innovation Summit is now available.

All of the panels can be viewed at the Summit archives.

Share this post  del.icio.us | digg.com | slashdot.org | technorati.com | reddit | facebook | stumbleupon

Wednesday Jul 21, 2004

Competing Against A Social Movement

It's tough to compete against a social movement. Especially one in which you're a believer. That's what Sun's been facing for the past few years when it comes to Linux. Linux represents all the ideals we've espoused for decades: openness, freedom, innovation, even open source (remember, Sun was started with open source). And I believe that those ideals cross political boundaries (Mr. Lohr and I disagree).

But the past three years have been tough at Sun - we've been on defense against competitors coopt-ing that social movement against us. The economic distress experienced by our core markets (telco and financial services) started the storm clouds. But that was coupled by our hesitation (more on that in a later blog) to support Solaris on Intel or AMD microprocessors - a hesitation that left customers wanting to deploy x86-based systems with only two choices: Microsoft's Windows, or 'linux.' Given the latter's (deserved) popularity, coupled with a precipitous drop in telco and financial services budgets, it was easy (especially for HP and IBM) to say 'Linux is responsible for Sun's problems.' We were on defense.

Now, I put linux in quotes (with all deference and respect) because that one word wasn't just one product - it was, in effect, a reprise of the open source movement on which Sun was founded. And that movement yielded a blizzard of distros. There was (and still is, especially on desktops or clients) no single linux. But if you speak to as many customers as I do, you quickly see that neither they, nor ISV's can afford to support 100 different distributions in the datacenter.

As is more evident by the day, they've largely picked one, Red Hat. And Red Hat's figured that out. They've consistently raised price and tightened licensing to be the most restrictive I've seen in the open source world. We're hearing complaints across the world. And a social movement is morphing into a single company (that's nicely undermining its partners). History repeats for IBM.

At Sun, as I said, it's tough to compete against a social movement, especially one in which we all believe. But compete against a single company, Red Hat? Finally. Now that Sun's Solaris operating system runs on Intel, AMD and Sparc systems, our customers have immense choice. We can deliver our products at a lower price point, we can deliver more and better features, more innovation, legendary security (the national security kind), and far better customer support and responsiveness - maybe not for a developer looking for real-time patches (yet), but certainly for the enterprise looking for an accountable vendor.

So if you're running Red Hat, and feeling frustrated by their support, exorbitant pricing, or weak security, it's time to look at Solaris, on any of the more than 200 hardware platforms we support. From HP, Dell, IBM and, of course, Sun (and a host of others). The migration is a very easy one. So is the free download.

And if you're looking for an open source Solaris, stay tuned there, too. Remember, it's in our roots.

If you're an ISV, it's time to qualify your apps to Solaris running our new Opteron systems, to make sure you tap into the broadscale opportunity we're beginning to see as we build our way into the $20B x86 server market. It's all upside for Sun, broadening the reach of Solaris/Sparc into Solaris/AMD and Solaris/Intel - and it's all upside for you, too.

Frankly, it's good to be back on offense - with an incredible operating system already familiar to millions of customers, developers and operators. One we're bringing to the open source community, and one whose roots are in the very social movement we've consistently embraced. Freedom is all about choice.

And for those customers that still believe Red Hat (or any other distro) is the way to go - we're more than happy to deliver the fastest Opteron systems, cheapest storage, and most price/performant middleware to run with it. We'll run Red Hat faster than anyone out there.

Because at this point, it's not about the social movement.

Now it's just business.

Free Solaris 10 Early Access Download Here.

UPDATE: ISVs can check out the Solaris 10 ISV Early Adoption program here..

Share this post  del.icio.us | digg.com | slashdot.org | technorati.com | reddit | facebook | stumbleupon

Monday Jul 19, 2004

Congratulations, Liberty Team

Speaking of standardized rails, I'd like to congratulate the Liberty Alliance.

Well done. Very well done.

Jonathan

Share this post  del.icio.us | digg.com | slashdot.org | technorati.com | reddit | facebook | stumbleupon

Sunday Jul 18, 2004

Competition in the Software Industry

Really good post on Ross Mayfield's blog.

For the most part I agree with what he's saying - at least in intent. But I still believe customers should be wary of vendors describing their products as commodities. They're often implying a level of safety and switching ease that I haven't seen reflected in reality. What they mean to be saying is that competition in the software industry has heated up, from desktops to servers to middleware - and prices are under intense pressure. Sun is certainly doing its part to drive that pressure.

Ross outlines the conditions under which commodity markets evolve. I've outlined them below, as well as why I believe the conditions don't apply. I've used operating systems as a focal point.

  • There is a common definition of the good and standardized contract.

    There is neither a standardized definition of an operating system, nor a standardized contract for its delivery or quality. Unlike, say, bandwidth.

  • There is enough liquidity, or volume of trading in the market

    Hard to know - given the absence of a resale market in software licenses. Most software companies forbid resale.

  • There is no concentration in supply

    This, to me, is where the perception of the majority of (especially technical) users begins to run astray from the reality I see. A precondition that suppliers are interchangeable suggests that markets that tip to one vendor (or a concentrated supply base) cannot be commoditized.

    But as we all know, software markets notoriously tip.

    And there's a huge concentration of supply in operating systems. Just look at linux on servers - ISV's dominantly qualify to Red Hat. That's why Red Hat's able to charge $2,000 for a license. There are very high switching costs - not in the porting of the code among distros, but in the qualification of the system for production deployment.

    Contrast this to the switching costs for bandwidth.

    Now, I'm sure I've once again just run afoul of the linux community, which is not my intent. Linux is available in any number of differing forms - but the form of "production ready operating system" (not just a kernel) for which enterprises would generate demand is highly concentrated. They need driver support, ISV's, etc. And on industry standard servers, there are increasingly three volume operating systems: Microsoft Windows, Red Hat linux, and Sun's Solaris. Sure, BSD, SuSe, Debian, Mandrake exist - but the volumes and ISV's dominantly accrue to the first three in the enterprises we serve (desktops, especially developer desktops, are another issue).

    Again, I'm not talking about technical users facile enough to type "make install" - or able to live with the consequences of a personalized distro. Datacenters cannot, nor can ISV's, afford the luxury. Thus, software markets tip.

    Hardware markets tip, as well, for much the same reasons - which explains why the x86 architecture (and Intel's brilliant "industry standard" prefix, so comfortably worn by AMD :), apparently commoditized, still generates such generous margins for Intel. And has failed to yield a commodity market (vs., say, the DRAM marketplace).

  • Pricing is volitile [sic] and indexed

    The software industry hasn't even agreed upon the meter we'll use to price. Personally, I favor employees.

And bear in mind what's above relates only to operating systems - the rhetoric around "commoditization" of the software industry generally references the entire web service stack. Which I'm (tongue planted firmly in cheek) happy to report is commoditizing. Because Sun is commoditizing it with our Java Enterprise System.

But if you run through the same bullet analysis, above, on web service infrastructure, you'll see how even farther afield of Ross's original list it would end up. Middleware tips, too. And thus cannot commoditize.

To me, the software industry isn't commoditizing - any portion of it.

And maybe I'm being too academic in my definition. The software industry is becoming massively more competitive - on desktops, servers, phones, dashboards and networking machinery. For the first time in a long time. Which is good news for customers and developers. And bad news for companies hoping to maintain 90% gross margins.

But if it's helpful to the industry for us all to coopt the word "commodity," then let's get on with it.

After all, we've got railroads to run...

Share this post  del.icio.us | digg.com | slashdot.org | technorati.com | reddit | facebook | stumbleupon

Friday Jul 16, 2004

Always On, that commodity word again

Might want to check out the conversation I had yesterday (thanks RM) at Tony Perkins' Always On Innovation Summit -- with Marten Mickos from MySQL, Roman Stanek from Systinet, IBM's Rod Smith (who I keep trying to hire), and Zach Nelson. I, at least, thought it was interesting.

And in a similar vein, I know I stirred up a lot of people a year or so ago with this post, but to me, it still bears relevance.

Open source and free software are one of the most important social movements to wash over the IT landscape. Although they inspired an illusion of what "free" means, open source should be distinct from a discussion on commoditization, standardization and substitution.

Free and open source software are all about competition, and a new way of driving innovation. But please don't let companies that coopt that moniker delude you into believing because they are open source, they are therefore an open standard.

OpenOffice is not a standard - it's an open source project and product. This is a standard. Implemented by Microsoft, or by Sun, or by 2 enterprising developers in a yurt in Mongolia (which is serviced by satellite internet, but that's another blog).

Share this post  del.icio.us | digg.com | slashdot.org | technorati.com | reddit | facebook | stumbleupon

Wednesday Jul 14, 2004

Hope to see you there

Tony Perkins put together a phenomenal roster of fascinating topics and speakers to kick off the AlwaysOn Innovation Summit at Stanford University this week. I have the pleasure of hosting quite a group of provocateurs on Thursday to continue the discussion of commoditization in the tech industry. Those who watch via Webcast, please send your thoughts.

Share this post  del.icio.us | digg.com | slashdot.org | technorati.com | reddit | facebook | stumbleupon

Monday Jul 12, 2004

Commodities, Railroads and How Sun Monetizes Java

What do oil & gas, telecommunications, and financial services have in common?

They're all commodities.

They're also the industries that have yielded the world's largest companies. Oil companies, Telcos, Banks. The Fortune 50 are littered with them. Why? Because commodities, by definition, are those products for which a universal and perpetual demand exists - the planet is your marketplace, and everyone is your customer. Commodities yield massive opportunities. If you're prepared.

A whole host of folks like to believe the computing industry is commoditizing. I don't buy it. Some technology products are certainly becoming interchangeable (why buy WebSphere when you can deploy the J2EE Reference Implementation for free?) - but what's really commoditizing? Bandwidth. Not software, not hardware, bandwidth. It's coming out of the wall in your house and office, just like a three prong outlet provides another commodity, electricity (and broadband, soon enough).

Can you discriminate one company's bandwidth from another? Pricing, yes. Bandwidth, no. Can you discriminate one company's browser from another? Yup, especially recently. How about one company's mobile handset? Linux distro? 4-way x86 server? Absolutely. They all make that bandwidth useful and interesting, but they're highly differentiated technology products.

Why do I care about the language? Maybe I shouldn't - customers (and The Street) certainly find the idea attractive. But given the degree to which bandwidth (vs. a microprocessor, or a software stack) really has commoditized, the industry's in for a bumpy ride in the next few years - for those that fail to pay heed to our predecessors in commodity markets. And having spent a great deal of time with some of the world's largest commodity companies, I've taken note of three simple imperatives.

One, the largest companies serving commodity markets are all technology companies. Talk to a bank with a trading operation, and you'll hear all about how better order execution or analytics give them a competitive edge. "Banking is a technology industry." Oil and gas companies invest billions in R&D - for the same reason. And the telecommunications companies? That's getting more obvious by the day. Technology is their most significant means of differentiation. It's true for every company engaged in supplying a commodity marketplace. Don't be deluded by the retail bonanza - in commodity markets, retailers have a much harder life than wholesalers.

Second, technology differentation is necessary, but not sufficient. Companies serving commodity markets must leverage their technology to drive business model differentation. Oil and gas companies leverage the derivatives markets to better serve customers (and stockholders) - and manage production and supply through those systems. Financial services companies, especially in their consumer businesses, use disruptive pricing - with offers of "free checking," discount trading or other incentives to leverage consolidated product portfolios. And obviously, telecommunications companies are famous for innovative pricing, from free handsets, to call plans that make it more expensive to call outside your network (MCI's Friends and Family was among the first). The point behind all of this - technology is a must have, but only insofar as it enables disruptive market moves.

Lastly, among the most interesting characteristic I've seen in companies that win in commodity markets - they're intensely focused on standards.

In the latter part of the 19th century, the private sector spent an immense amount of money and energy lobbying to standardize railway gauges? Did they really care? Yes. Once the standards were set, these companies saw a massive increase in opportunity to sell - not rails - but locomotives and rail cars. And freight to be shipped on those rail cars. Standards enabled a rising tide, a far broader market, and big efficiencies in manufacturing and service delivery. Had they, instead, moved to patent the rails and wheels, or even given away the patented rails, my bet is the market would've been a lot smaller. For everyone.

But look at the standards efforts driven by the oil and gas industry, for telecommunications, and for financial services. All those industries spend big bucks lobbying for and driving standards. No one asks them why they do it - they all know that a phone that can't roam isn't a phone, it's a pocket warmer. And ATM cards that only work in one ATM machine? Uninteresting. Gas that works in special engines? Ho hum.

So back to Sun. We've invested big amounts of energy and creativity to evolve and promote internet standards. Like TCP/IP, NFS, Java, even Project Liberty. Why? Because we're pathologically attached to standards? No, because when rail gauges were finally standardized new traffic flourished, resulting in extraordinarily successful locomotive suppliers.

And it's our belief that Java, web service standards, and an IP network are the open rails of the internet. They turn bandwidth into opportunity. We don't know what you'll put in the freight cars, or how you'll run the railroad, but the odds are good you'll need locomotives. And there's good money to be made in network locomotives. And not just those that fit in your datacenter, or den, but in your pocket, on your dashboard, or in your wallet.

So I'd like to answer once and for all the question, "how does Sun monetize Java?" with a historical reference: the same way GE and General Motors have monetized standard rails, Vodafone monetizes GSM, banks monetize ATM networks, and oil and gas companies monetize the fact that my car can use "gas."

The Java community, which we steward, drives a broad array of platform standards, among an even broader array of industry participants. That activity levels a playing field, that just so happens to be the single biggest playing field the technology industry has ever seen. The network is a commodity. We should all be celebrating.

Share this post  del.icio.us | digg.com | slashdot.org | technorati.com | reddit | facebook | stumbleupon

Friday Jul 09, 2004

Very cool.

Check this out. Especially the movies (at the bottom of the page).

Share this post  del.icio.us | digg.com | slashdot.org | technorati.com | reddit | facebook | stumbleupon

Thursday Jul 08, 2004

Big data, small compute - big compute, small data.

I saw the new Harry Potter last night (in IMAX, no less!). Loads of fun. And easier to get into than any other movie. Once in a while it pays to never have time to see movies.

That movie took an immense amount of computing horsepower. And really demonstrates, at least to me, the extent to which network workloads are really beginning to split into two.

When it's put onto DVD, the movie will size up to something like 5 Gigabytes. Requested by 250,000 technology executives (or more likely, their kids) on a quiet evening - for display on their new IP TV's or mobile handsets, or through their set top boxes - that's going to put some burden on the network. Big data (5 Gb), relatively small compute (decode, check for authorization, etc.). Caches will help, but it's a classic parallel throughput problem.

Which is an entirely different workload than that required by the banking customer with whom I met last week - who was worrying about Sarbanes-Oxley compliance, and the introduction of provisioning technology to manage and audit risk. Running risk analytics over large data warehouses - big compute, small data (nowhere near 5Gb).

The industry keeps trying to solve both problems with the same systems. I'm not sure I believe that's a useful pursuit - it seems more true every day: there is no one hammer for all nails.

Share this post  del.icio.us | digg.com | slashdot.org | technorati.com | reddit | facebook | stumbleupon

Monday Jul 05, 2004

Comments...

Notwithstanding the spelling of my name, or the curious reference to Sun's Java stewardship, I appreciate the various discussions regarding whether I'm using blog comments (I'm not - you can't simply append text to my entries). At least in my particular instance, it's not a simple answer - nor is there an easy way to avoid the spam plague without hiring someone full time to moderate comments. Which seems like a waste of resources (and even less consistent with blog ethics).

From where I sit, the web's full of good ways to engage in dialog - beyond (and arguably more useful than) unfiltered comments. And there are plenty of fine companies assisting with aggregating and connecting that content - from Technorati to Feedster - to PubSub, and many others.

For now, that's where I'm headed.

Share this post  del.icio.us | digg.com | slashdot.org | technorati.com | reddit | facebook | stumbleupon

Saturday Jul 03, 2004

Changing World

I spoke with Bill Raduchel a few days ago. It was great seeing him. I met him when I first came to Sun in 1996. He was Sun's Chief Strategy Officer before he left to join AOL as their CTO. He's one of those people who knows the world's most esoteric facts, and most esoteric people. A human Google. He should write a book or two.

All that aside, he's leading a company called Ruckus Networks - you can go read their web site to figure out what they do. They exemplify one of my basic rules of business: convenience is more powerful than any other competitive weapon. Against all foes, even piracy. (Ruckus also helps universities avoid litigation, but that's nowhere near as interesting as the purchasing habits of 19 year olds.)

What was interesting about our discussion - which was echoed by some friends packing their kids off to school this weekend - was their data showing college students now arriving at school with two things, dominantly. First, a cell phone. Second, a laptop. In that order. Stereo? Nope. TV? No. Did you bring a phone to school? I'm embarassed to identify the model I used. Or stereo. Everyone had them. No more.

What do college kids do with their laptops? Shoot at each other. Play movies. Listen to music. Write papers. Chat. TV? Stereo? Why bother. They're focused - just like the rest of us - on interactive communications and entertainment. Things have changed. Ask a college kid which they'd be less likely to give up: their mobile or their laptop. Interesting.

The killer app when I was in school was word processing. No doubt three years ago it was a browser. Or file sharing. Now it's IM - and it's not the app that matters nearly as much as the network, and whether your friends are on it.

What a different world than when I attended school. And what a different world it's going to be when you can hook that handset to a projector, with a pervasive high speed network (where high speed translates to high definition bi-directional video).

In the US alone, three million people a year graduate college. Globally, a vast multiple of that. And all those graduates take their lifestyle preferences into mainstream society. And moreover, they take them to work. PC's (and Macs) took off when people like me took them to our first jobs.

Which hits on another rule of mine: in the technology world, volume wins.

Share this post  del.icio.us | digg.com | slashdot.org | technorati.com | reddit | facebook | stumbleupon

Wish I had these as a kid.

Ok, this is pretty cool.

From your phone, no less.

Share this post  del.icio.us | digg.com | slashdot.org | technorati.com | reddit | facebook | stumbleupon

Thursday Jul 01, 2004

Java One, 2004

This year's JavaOne conference was different. It felt different. If you were there, you know what I mean. In prior years, it was either about this terrifically new concept called Java software, and how the future is limitless - or it was about a new spec or application domain. Tantalizing, but futuristic. But this year, the CEO of Siemens VDO Infotainment demonstrated a BMW running Java on its dashboard, and we talked about helping them to cultivate a developer community for automobile platforms. I demonstrated a Medic Touch device that collected my biometry, and propagated it through my cell phone to a health monitoring service. I remixed a ringtone from AirMedia's library of Sony's music, and sent it to my phone. And we open sourced Java 3D, and Project Looking Glass. As in GPL'd it.

Which is to say, Java One wasn't about Sun. It was about the community. And it wasn't about alluding to a community, or fantasizing about a future, it was about demonstrating the shipping products the Java community is delivering. And engaging in a conversation about where we go next with the 15,000 attendees.

Even today, where we assembled some of the leading thinkers in the open source world to discuss the realities behind open sourcing Java - how the source is already available to anyone who wants access, the bug database is public, and companies are already implementing specifications in the open source community. We aired the issues - we committed to continue Java's evolution, and the evolution of the processes which govern it.

It's more evident by the year - Java's primary value, when you got beyond the platform technology itself, is that it allows the functionality of a device to be safely decoupled from its physical delivery. A very simple concept. Whether it's a medical instrument from GE, a mobile handset from China Unicom, a server from Sun, a BMW 6 Series running Siemens's dashboard, or a smart card from the DMDC. Beyond the human interest in having new games delivered to your BMW, this safe decoupling and enhancement forms the foundation of a generation of disruptive pricing models I expect to see blanket the landscape. And not just for the subscription programs Sun's been rolling out for about a year - or the myriad free handset offers you see everywhere you look. But to a further adoption of subscription models in any device that touches the network.

If you can expect to realize value in the future by enhancing a device - charging for a new module on a MRI scanner, for example - you can subsidize the delivery of the first device. Taken to an extreme, you can give it away. We've been doing a lot of analysis of new pricing models - I'm sure it's been obvious in our public communications. And you should expect to hear more.

But in the interim, I'd like to thank our partners for their contributions and commitment. It was evident. I'd like to thank the Sun employees who've devoted intensity, tenacity, creativity and focus to the Java platform and Sun's products. Ask your friends and colleagues who were at Java One this year - it was a different event. You know exactly why - it's because you're executing. Thank you. It's a privilege to keynote that event.

On a more humorous note, I'd like to apologize to our friends at BMW, who somehow got the impression we'd promised they'be giving the new Java-based 6 Series away to developers. Much though I'm sure a great many of this week's attendees would love that, even we couldn't make that math work.

(and thank you, Mr. Winer, for pointing out the referers spam problem. And to your point about the other Jonathan Schwartz, my Dad had me convinced as a child that all the ads that ran in the New York Times that said, "New York City Loves Jonathan Schwartz," were intended for me. He had me duped for years.)

UPDATE: I mis-identified the ringtone mixer. Corrected above, it's AirMedia -- go check them out.

Share this post  del.icio.us | digg.com | slashdot.org | technorati.com | reddit | facebook | stumbleupon