Monday December 17, 2007
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Monday December 17, 2007 | Score One For Warner Brothers | Entertainment |
Since I complain about a lot of things I figured I should give credit to some good customer support from the Warner Brothers movie studio.
I bought Harry Potter and the Order of the Phoenix on DVD last week. I noted that it included a free digital download of the movie. Yes, it requires windows and WMP, but free is free (or at least I already paid for it). I entered by key and watched the download start, but just a few minutes in the downloading software hung.
Experienced people can see where this story is going. On my second attempt to download the software I was told that my access key had already been used. D'oh! Worst fears realized.
Checking the support site they said I could call them during regular business hours (I was doing this on a Sunday). There was also an email submission form for problems. I sent the email, expecting to hear nothing, but only a few minutes later I received what I thought was just an auto-responder message. Turns out it was a real response and they had reset my key!
Take 3 of the download worked perfectly. All of this on a Sunday afternoon! So congratulations, Warner Brothers DVD people on an excellent job!
Tags: customer digitial downloads harry-potter movies support
December 17, 2007 10:22 AM PST Permalink | |
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Kevin Chu, Some Rights Reserved.
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