Skrocki's Blog: Sun, Social Networking, Random Thoughts...

My husband and I just received individual apology letters with $75 vouchers for a flight that had to call off a departure while heading down the runway due to a cargo bin warning. Upon the second departure attempt the rear lavatory faucet was stuck in the on position, so the plane returned to the gate a second time.

It's nice that the "Proactive Customer Service Communications" folks were on top of owning the airline's error and dished up a peace offering in the form of a voucher, but there's only one problem...

...we weren't on that flight. In the wake of recent airline customer service fiascos, it appears that they may have a case of apology trigger finger. I left a voice message for the memo writer so they know about the misdirected apology. I'm wondering if they are going to send an apology for the apology letter to the folks who wrongfully received it.